Office 2013: Input lag on terminal servers (Word)

We have a shared environment which we have had issues with lately when customers on slow connections have input lag when using Microsoft Office 2013 applications, specifically, Word.

After much research and testing, we found this issue was to do with Hardware Acceleration that is enabled by default within Office 2013. This is great if you are on a normal desktop/laptop, but not so good on Terminal Server/Remote Desktop Services.

Office 2013

To disable this in word, do the following:

  1. Click File > Options
  2. Click Advanced
  3. Scroll down to Display
  4. Tick Disable hardware graphics acceleration

office2013/2016

Group Policy

For Group Policy, you need to have the following settings set:

vpxclient_2016-11-03_12-21-19

Hope this helps 🙂

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